Shipping & Returns

PAYMENT

Credit
Guest checkouts are welcome. Select any of the secure options available to check out using your credit card.

Your Payment Information is Secure

All orders placed on the Ten Mile Creek Nursery site are 100% secure. Credit card processing is handled through secure servers so no financial information is ever stored on our servers or in our offices.

Check or Money Order
We will gladly accept personal checks and money orders made payable to Ten Mile Creek Nursery. When payment is made by check or money order your order will be held until the check or money order has been processed. If you would like e-mail or phone confirmation of shipping please include contact information with your order. Please send your order, shipping address and payment to:

     Ten Mile Creek Nursery
     212 Glen Eagles Drive
     Dothan, AL 36305

 
SHIPPING & HANDLING                       

Lotus are harvested during winter dormancy and shipped bare root.

Please use the calendar on the Check Out page to select a shipping date between March 15-May 1 that is suitable for your growing area. If you do not select a date, a shipping date will be assigned depending on the 'last frost date' for your zip code. Orders will be shipped beginning in mid-March when chances of freezing have decreased but may be later depending upon your location. We suggest waiting until nights are routinely above 50 degrees Fahrenheit before planting your lotus tuber outside. If you want to start your lotus inside or in a greenhouse before the last frost date for your area you may request that your order be processed immediately but we will not be responsible for tubers damaged by low temperatures.

Your order will be shipped as close as possible to your specified shipping date. Specifying a shipping date does NOT guarantee delivery on a certain date. Lotus roots are usually shipped Monday-Wednesday by USPS Priority Mail. You will be notified by email when your order ships.


Shipping Charges:

$10.00 - 1 tuber                                               
$11.00 - 2 tubers 
$12.00 - 3 tubers
$13.00 - 4 or more tubers


Shipping Outside of the United States 

A phytosanitary certificate ($75.00--$106.00 US) is mandatory when shipping to countries outside the USA. Canadian phytosanitary certificates are $25.00 US. Shipping charges will be determined using a USPS/UPS estimate plus a small handling fee and must be paid prior to shipping. Please be aware that international shipping is more costly. International customers will be sent a PayPal 'Request for Payment' so that these extra fees can be paid with a credit card. Please email laura@tenmilecreeknursery.com for more information.

We will contact you if your state has other restrictions that may effect the shipping date of your order. 

 

SUBSTITUTIONS  

In the unlikely event your selected lotus is not available we reserve the right to substitute a lotus of the same size, flower color, and of equal or greater value unless otherwise noted on your order. We make every effort to contact you before substitutions are made. If substitutions are not acceptable please check 'NO' under the Allow Substitutions box on the product information page.

RETURNS

Ten Mile Creek Nursery is regularly inspected by the Alabama Department of Agriculture. We guarantee our lotus tubers are grown here at our nursery and will be shipped in healthy condition. We want all of our customers to be happy with their order. If you are not 100% satisfied with your order we will gladly exchange it or refund your money. Lotus tubers must be returned within 10 days of arrival in order to receive an exchange or refund.

All shipping and handling fees are non-refundable.

If you have questions please contact us. or call Laura at 334-726-2492.