Shipping & Returns
PAYMENT
Credit
Guest checkouts are welcome. Select any of the secure options available to check out using your credit card.
Your Payment Information is Secure
All orders placed on the Ten Mile Creek Nursery site are 100% secure. Credit card processing is handled through secure servers so no financial information is ever stored on our servers or in our offices.
Check or Money Order
We will gladly accept personal checks and money orders made payable to Ten Mile Creek Nursery. When payment is made by check or money order your order will be held until the check or money order has been processed. If you would like e-mail or phone confirmation of shipping please include contact information with your order. Please send your order, shipping address and payment to:
Ten Mile Creek Nursery
212 Glen Eagles Drive
Dothan, AL 36305
SHIPPING & HANDLING
Lotus are harvested during winter dormancy and shipped bare root.
Please use the calendar on the Check Out page to select a shipping date between March 15-May 1 that is suitable for your growing area. If you do not select a date, a shipping date will be assigned depending on the 'last frost date' for your zip code. Orders will be shipped beginning in mid-March when chances of freezing have decreased but may be later depending upon your location. We suggest waiting until nights are routinely above 50 degrees Fahrenheit before planting your lotus rhizome outside. If you want to start your lotus inside or in a greenhouse before the last frost date for your area you may request that your order be processed immediately but we will not be responsible for rhizomes damaged by low temperatures.
Your order will be shipped as close as possible to your specified shipping date. Specifying a shipping date does NOT guarantee delivery on a certain date. Lotus rhizomes are usually shipped Monday-Wednesday by USPS Priority Mail. You will be notified by email when your order ships.
Boxing & Shipping Charges:
$15.00 - 1 tuber
$16.00 - 2 tubers
$17.00 - 3 tubers
$18.00 - 4 or more tubers
Shipping Outside of the United States
European Union: We highly recommend that you purchase your lotus rhizomes at one of the outstanding water plant nurseries located near you. This avoids the long customs delays, cost for the necessary customs paperwork and very high cost of shipping and value-added taxes that you will pay to import lotus from Ten Mile Creek Nursery. We have provided a list of growers that we highly recommend. They offer a wonderful selection of quality lotus rhizomes and excellent customer service. The list can be found by clicking on the link Customers Outside the USA that is on the menu bar on the home page.
A phytosanitary certificate ($75.00--$106.00 US) is mandatory when shipping to countries outside the USA. Canadian phytosanitary certificates are $25.00 US. Please be aware that international shipping is more costly. Please email laura@tenmilecreeknursery.com for more information.
We will contact you if your state has other restrictions that may effect the shipping date of your order.
SUBSTITUTIONS
In the unlikely event your selected lotus is not available we reserve the right to substitute a lotus of the same size, flower color, and of equal or greater value unless otherwise noted on your order. We make every effort to contact you before substitutions are made. If substitutions are not acceptable please check 'NO' under the Allow Substitutions box on the product information page.
RETURNS
Ten Mile Creek Nursery is regularly inspected by the Alabama Department of Agriculture. We guarantee our lotus rhizomes are grown here at our nursery and will be shipped in healthy condition. We want all of our customers to be happy with their order. If you are not 100% satisfied with your order we will gladly exchange it or refund your money. Lotus rhizomes must be returned within 10 days of arrival in order to receive an exchange or refund.
All shipping and handling fees are non-refundable.
If you have questions please contact us. or call Laura at 334-726-2492.