Shipping & Returns


PAYMENT

Credit
Credit cards will be processed through PayPal. Setting up a PayPal account is not necessary. Just click on the button that says PayPal. You may ignore the space asking for a password if you use the QuickPay option.


Check or Money Order
We will gladly accept personal checks and money orders made payable to Ten Mile Creek Nursery. When payment is made by check or money order your order will be held until the check or money order has been processed. If you would like e-mail or phone confirmation of shipping please include contact information with your order. A printable order form is available in the Shopping Cart Check-out for your convenience. Please mail the order form and your payment to

     Ten Mile Creek Nursery

     212 Glen Eagles Drive

     Dothan, AL 36305

 

 Your Payment Information is Secure

 All orders placed on the Ten Mile Creek Nursery site are 100% secure. Credit card processing is handled through PayPal's secure server so no financial information is ever stored on our servers or in our offices.


 
SHIPPING and HANDLING                         


 Lotus are harvested during winter dormancy and shipped bare root.

Please use the calendar on the Check Out page to select a shipping date between March 1-May 1 that is suitable for your growing area. 
Your order will be shipped as close as possible to your specified shipping date. Specifying a shipping date does NOT guarantee delivery on a certain date. When no date is selected your order will be processed as soon as tubers are available. Lotus roots will be shipped Monday-Wednesday by USPS Priority Mail. You will be notified by email when your order ships.


Unless earlier shipping is requested, orders will be processed beginning in mid-March when chances of freezing have decreased but may be later depending upon your location. If you want to start your lotus inside or in a greenhouse you may request that your order be processed immediately but we will not be responsible for roots damaged by low temperatures if your order is mailed earlier than mid-March.  
 
 

  Lotus Tuber Shipping & Handling

$10.00 - 1 tuber                                                
$11.00 - 2 tubers 
$12.00 - 3 or more tubers


If you need a rush order, please notify us by email or by phone
 
334-726-2492.
 

Shipping Outside of the United States  -  A phytosanitary certificate will be provided for $75. Shipping charges will be determined using a USPS estimate plus a small handling fee and must be paid prior to shipping. International customers will be sent a PayPal 'Request for Payment' so that these extra fees can be paid with a credit card. Please email laura@tenmilecreeknursery.com for more information.

We do not recommend shipping to a P.O. Box and will not be responsible for roots shipped to a P.O. Box.

We will contact you if your state has other restrictions that may effect the shipping date of your order.

 

 ORDER PROCESSING  

In the unlikely event your selection is not available we reserve the right to substitute a lotus of the same size, flower color, and of equal or greater value unless otherwise noted on your order. We make every effort to contact you before substitutions are made. If substitutions are not acceptable please check the “No Substitutions” box on the order form.

 

RETURNS

Ten Mile Creek Nursery is regularly inspected by the Alabama Department of Agriculture. We guarantee our lotus tubers will be shipped in healthy condition. We want all of our customers to be happy with their order. If you are not 100% satisfied with your order we will gladly exchange it or refund your money. Lotus tubers must be returned within 10 days of arrival in order to receive an exchange or refund.

 

All shipping and handling fees are non-refundable.

 
If you have questions please contact us. or call Laura at 334-726-2492.

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All pictures, photographs and content Copyright ©2009 Ten Mile Creek Nursery, Hartford, Alabama. Some Lotus photographs used by permission of and copyrights held by Drs. Ken Tilt, Warner Orozco-Obando and Diake Tian from the Auburn Univeristy Lotus Project. Website Design by Wiregrass Advertising, Enterprise, AL; Dothan, AL 
Portions designed by Sage Fish